General Questions

We are committed to providing high-quality, direct-sourced, and the most affordable optical glasses. In order to better fulfill the principles, OPTICAL5 has established in-depth cooperation with quality opticians to ensure sufficient supply and best price. On the other hand, OPTICAL5 will spare no efforts in technological development , to reduce the operating costs, and create a more efficient and user friendly platform, looking for more possibilities to meet the demand and let more consumers enjoy the convenience.

We typically offer Express Shipping to the following locations (must be a physical address, cannot be a PO Box). US (All 50 States) est. 5-8 business days

1. Please contact our service team through the instant massager on our main page, our customer service team will be in touch with you within 24 to 48 hours. 2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. 3. You'll receive a refund within 48 hours of providing your Delivery Confirmation

If you contact us within the hour of ordering, our customer service team can fix your prescription.

Browse the site and pick out a frame. Or better yet, several frames! After you choose Fill in your prescription and tell us what lenses and coatings you would like. We’ll take care of the rest.

You don't have to pay any taxes at all, it will all be borne by us.

If you buy glasses from us, we will give you a glasses case for free .But if you want an extra glasses case, you need to get it through an additional purchase.

You can download a detailed sales invoice by accessing the Purchase History section of your account page.

Our customer service team can fix your prescription as long as you reach out to us in a timely manner.Contact our customer service and and let us know how we can help with your order. P.S. Make sure to have the order number ready before contacting us.

Did you know you can use your flexible spending accounts (FSA) or health savings accounts (HSA) dollars to purchase eyeglasses, contact lenses, and prescription sunglasses? These funds are eligible for prescription eyewear, even if you don’t have vision insurance. And if you use your flex spending or HSA debit card, you can skip the hassle of submitting a reimbursement form to your insurance provider.

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