About Us
Our Story
At Optical 5, our steadfast belief is that everyone deserves crystal-clear vision. With this vision in mind, we're revolutionizing the eyewear industry by delivering high-quality, customizable prescription lenses and frames at an affordable cost. Our team of seasoned optical specialists have leveraged the latest in design and materials to offer a curated collection of frames and lenses, all available from the comfort of your own home. We're breaking the mold with our unbeatable prices and steadfast commitment to accessibility. Shop now and experience the world in a whole new light!
Pionerring the Online Optical Marketplace
At Optical 5, we are dedicated to providing the highest quality, directly sourced, and most affordable optical glasses on the market. To fulfill this commitment, we've established strategic partnerships to secure a steady supply of quality products at the best prices.
Crafting a New Experience
Optical 5 operates on an asset-light management model, leveraging technology to efficiently integrate resources and meet consumer demand. This approach sets us apart from traditional eyewear companies who invest in production equipment, R&D teams, and operational staff. We believe in providing a transparent, convenient, and technology-driven platform that offers high-quality products to consumers. After a consumer places an order, the product is shipped from the optician to our Optical 5 specialists for quality inspection. Only after passing our rigorous inspection process does the product get sent to the customer.
Innovations
Our "Inspection-Before-Delivery" policy ensures that every pair of glasses meets our strict Optical 5 standards before it reaches the customer.
The Optical 5 Super-Standard
Our Optical 5 specialists implement a rigorous inspection process for each order, comprising 10+ procedures, to ensure the quality of every pair of glasses we offer. Leveraging AI and a team of experts, the Optical 5 Super-Standard provides customers with peace of mind when purchasing from us.
Our professional team will inspect the following:
1. Frame appearance Completeness of all accessories
2. Confirmation of product weight with the description Inspection for defects or damage in frames and lenses
3. Measurement of flatness and symmetry of lens assemblies
4. Measurement of spherical and cylinder index and axis
5. Measurement of optical center of lenses
6. Review of prescription information
7. Double-check of prescription accuracy, comfort, and durability
In the unlikely event that a product doesn't meet our standards, we'll provide the customer with a refund or replacement.
Technology and Equipment
Our state-of-the-art technology and equipment provide precise measurement and rapid assessment, ensuring professional vision care.
Quality Assurance
Our unwavering commitment to quality assurance guarantees our customers receive eyewear that is not only safe and comfortable, but also meets the highest standards of excellence. Our compliance with ISO standards and our goal of zero defects are testament to our commitment to excellence.
Professional Expertise & Exceptional Customer Service
At Optical 5, we believe that our customers deserve more than just high-quality eyewear. That's why we offer professional advice and exceptional customer service to ensure that every customer leaves satisfied. Our knowledgeable staff is always on hand to answer any questions and offer guidance.
Sustainability
At Optical 5, we believe in making a positive impact on the planet while meeting the needs of our customers. That's why we have made sustainability a key pillar of our business. From order to delivery, we strive to minimize our environmental footprint by adhering to eco-friendly practices.
Go Green with Your First Order
We want to make it easy for you to make a positive impact on the environment. That's why we're offering a special incentive to new registered users who send their used eyewear to our Recycling Center. When you send your used eyewear, you'll receive a coupon that can be redeemed for cash on your first order with us.
Cashback for Recycling
We know that the vast majority of eyeglass materials are not biodegradable. That's why we are committed to improving recycling efforts and reducing our carbon footprint. For every pair of eyewear we sell, we will recycle it for cashback. By choosing Optical 5, you can enjoy high-quality eyewear while also making a positive impact on the planet.
